Cancellation Policy

1. Objectives and Background

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1. HB Studio Pty Ltd is committed to providing the best service in a timely manner. We aim to accommodate your needs.

2. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

3. We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

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2. Cancellation Process

1. We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.

2. You may cancel through the app or your online booking.

3. We require a minimum of 24 hours notice for cancellation.

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3. Questions

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Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to admin@hbstudio.com.au.

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4. Agreement

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Please sign that you have read, understood and consented to this Cancellation Policy. By signing, you understand that you are holding a spot and you may be charged a cancellation fee if an appointment is cancelled without providing at least 24 hours notice or if the appointment is missed.

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The cancellation fee will be 100% of the appointment cost if cancelled with less than 24 hours notice, or 100% for missed appointments.